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Refund and Cancellation Policy

1. Overview
At [Your Hosting Company Name], customer satisfaction is our top priority. This Refund and Cancellation Policy outlines the terms under which you may cancel services and request a refund.

2. Cancellation Policy

  • Monthly Plans: Customers may cancel their monthly subscription at any time via the client dashboard. Service will remain active until the end of the current billing cycle.

  • Annual Plans: Customers may cancel annual plans anytime; however, refund eligibility depends on the timeframe outlined in our refund policy below.

  • Auto-Renewals: All services are set to auto-renew by default. To avoid renewal, cancel your subscription at least 24 hours before the renewal date.

3. Refund Policy

  • 30-Day Money-Back Guarantee:
    We offer a full refund for new hosting accounts canceled within the first 30 days of service activation.

  • Non-Refundable Services:

    • Domain name registrations, renewals, or transfers

    • SSL certificates

    • Dedicated servers

    • Setup fees

    • Third-party software or licenses

    • Any account suspended or terminated due to a violation of our Terms of Service

  • Renewals:
    Refunds will not be issued for renewal payments unless the request is made within 72 hours of renewal, and only if no excessive usage has occurred.

4. How to Request a Refund

To request a refund, please contact our Billing Department by raising a support ticket or emailing us at [billing@yourcompany.com]. Include your account email, invoice number, and the reason for cancellation.

5. Chargebacks and Disputes

Initiating a chargeback without first contacting our support team may result in immediate account suspension and additional administrative fees.

6. Modifications

[Your Hosting Company Name] reserves the right to amend this policy at any time. Changes will be effective immediately upon posting on our website.

If you have any questions regarding this policy, please contact us at [support@yourcompany.com] or call us at [Your Phone Number].

Would you like me to tailor this policy for a specific type of hosting (e.g., shared, VPS, or cloud)?

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Company name: iCubes email info@icubes.org website link icubes.org adjust details
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Here is the adjusted Refund and Cancellation Policy for your hosting company, iCubes:

Refund and Cancellation Policy
Effective Date: [Insert Date]

At iCubes, we strive to provide reliable and affordable hosting solutions. This Refund and Cancellation Policy outlines the terms under which customers may cancel services and request refunds.

1. Cancellation Policy

  • Monthly Plans: You may cancel your monthly hosting plan at any time from your client dashboard. Services will remain active until the end of your current billing cycle.

  • Annual Plans: Annual plans can be canceled anytime. Refund eligibility depends on our refund window (see below).

  • Auto-Renewals: All hosting plans are auto-renewed by default. To avoid charges, cancel the service at least 24 hours before the renewal date through your client dashboard.

2. Refund Policy

  • 30-Day Money-Back Guarantee:
    New hosting accounts canceled within the first 30 days of service activation are eligible for a full refund, no questions asked.

  • Non-Refundable Services:

    • Domain name registrations, renewals, or transfers

    • SSL certificates

    • Dedicated servers and cloud infrastructure

    • Setup or installation fees

    • Software licenses and third-party add-ons

    • Services suspended or terminated due to violation of Terms of Service

  • Renewals:
    Refunds will not be issued for renewal payments unless the request is made within 72 hours of renewal and no substantial usage has occurred.

3. Refund Request Process

To request a refund, email our Billing Department at info@icubes.org with the following details:

  • Registered email address

  • Invoice number

  • Reason for cancellation

Refunds, once approved, are typically processed within 7–10 business days.

4. Chargebacks and Payment Disputes

Initiating a chargeback without contacting us first may result in immediate account suspension and may incur additional administrative fees. Please reach out to us before disputing any charge with your payment provider.

5. Policy Updates

iCubes reserves the right to update this policy at any time. Any changes will be published on our website at https://icubes.org and become effective immediately.

For any questions related to this policy, please contact us at:
info@icubes.org
www.icubes.org