Customer Support Manager (Udaipur)

Join iCubes in Udaipur, Rajasthan, as a Customer Support Manager and lead our customer support team in delivering fast, effective, and high-quality customer experiences.

Location: Udaipur, Rajasthan
Job Type: Full-Time | In-Office
Experience: 4+ years

Role & Responsibilities:

• Lead and manage the customer support team and daily operations
• Manage rotational shifts, rosters, and support coverage
• Handle escalations and complex customer queries
• Monitor team performance, support metrics, and service quality
• Drive improvements in support processes, workflows, and customer experience
• Work with CRM/helpdesk platforms such as Zendesk, Freshdesk, Intercom, Zoho Desk, or similar
• Support team hiring, training, coaching, and performance management

Requirements:

• Strong team-handling and leadership experience
• Excellent written and verbal English communication
• Hands-on experience in live chat & email support
• Experience managing shift-based teams
• E-commerce, IT, or product support experience preferred
• Voice/calling support experience is a plus

Apply now & grow your career to the next level.